Bamboo - Find Off-Campus Student Rentals in Canada

Last Updated: June 30, 2025

BambooHousing.ca ("Bamboo", "we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy laws in Canada.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, services, and platform.

1. Collection of Personal Information

We collect only the personal information necessary to operate our platform and provide our services effectively.

a. Information You Provide Directly

Account Information: When you create an account, we collect your name, email address, phone number, and password.
Listing Information: If you post a listing, we collect details such as property description, rental price, and availability.
Messages and Uploaded Files: When you send messages or share documents (e.g., lease agreements) with other users through our platform, we collect and store that content in order to deliver and manage communications.

Note: Messages and files shared between users are not end-to-end encrypted and may be accessed only by authorized Bamboo administrators when necessary for moderation, legal compliance, or to investigate a reported violation. Access is restricted and logged, and such content is not accessed unless absolutely required.

b. Information Collected Automatically

Usage Data: Information about your interaction with our platform (e.g., page views, clicks, features used).
Cookies & Tracking Technologies: We use cookies and similar technologies to improve functionality and analyze traffic. You can manage your cookie preferences in your browser settings.

2. Use of Personal Information

We use your personal information for the following purposes:

To provide, maintain, and improve our services.
To create and manage your account.
To enable communication between users and manage listings.
To personalize your experience and recommend relevant listings.
To respond to inquiries and provide customer support.
To moderate messages and shared documents only when necessary to address abuse, resolve disputes, or comply with legal obligations.
To detect and prevent fraud, abuse, or technical issues.
To comply with applicable legal or regulatory requirements.

3. Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose your personal information in the following limited cases:

To other users: Limited contact and listing information is shared to facilitate rental arrangements.
To service providers: We may share information with third-party vendors (e.g., analytics or payment processors) who assist us in operating the platform. These providers are contractually obligated to protect your data and comply with privacy laws.
To Bamboo administrators: Only authorized personnel may access user messages or uploaded documents, and only when strictly necessary to address policy violations, conduct investigations, or comply with legal obligations.
To legal authorities: When required by law, subpoena, or legal process, or when necessary to protect our rights, safety, or users.

4. Your Rights & Choices

Under PIPEDA, you have the right to:

Access and correct your personal information.
Withdraw consent for certain data uses (subject to contractual or legal restrictions).
Request deletion of your account and associated personal data.
Opt-out of marketing communications at any time via the unsubscribe link or by contacting us.

To exercise any of these rights, please contact us at the email listed below.

5. Data Security

We take data protection seriously and implement appropriate physical, technical, and administrative safeguards:

Passwords are encrypted at rest and in transit using industry-standard cryptographic methods.
Secure authentication protocols help prevent unauthorized access to your account.
Access to personal data is limited to staff and service providers who require it for legitimate purposes, and all access is logged and monitored.
Messages and files exchanged between users are stored securely, and access by administrators is strictly limited to circumstances where moderation or legal review is necessary.

6. Data Storage & Retention

Your personal information is stored securely in Canada or in jurisdictions where our service providers operate, in compliance with applicable privacy laws.

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When data is no longer needed, it is securely deleted or anonymized.

7. International Users

If you access BambooHousing.ca from outside Canada, your personal information may be transferred to and stored in Canada, where it is governed by Canadian privacy laws. By using our services, you consent to this transfer.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Your continued use of the platform after such updates constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

📧 Email: thebamboohousing@gmail.com
🌐 Website: https://bamboohousing.ca

Privacy Policy