Frequently Asked Questions

Want to contact the team?
We would love to hear your feedback!
Send us a message
Email us at
What is a featured listing?
When posting, you may purchase a "featured" listing. A featured listing will appear above regular listings, increasing the number of views your post receives. You can also choose to be featured on Bamboo Housing's instagram, gaining even more views on your post. To see an example of a featured instagram listing, click here.
What does it mean to be University Verified?
If you provide a valid University email address, you will be University Verified. Your profile, and any listings you post, will receive the green student verified checkmark. You will also receive student discounts while posting featured listings.
With the abundance of scams, we highly recommend getting verified to increase trust with other users.
How do I post a listing?
To post, simply sign up and click on "Post New Listing" in the header. Here you can fill out information, add pictures and then post. You will also have the option to purchase a featured listing.
How do I remove my listing?
To remove a listing, click on "My Postings" and find your posting. You can either delete the listing by clicking on the "Delete Listing" button, or by clicking the "Mark as Rented" button.
Help! It doesn't let me post!
  • Check every required field is filled.
  • Check your listing address is valid.
  • Ensure photo uploads do not exceed 30MB.
  • If that doesn't work, send use a message here.
  • How do I reply to messages?
    Go to "Messages" in the header. If you're a seller select "To Buyers", If you're a buyer select "To Sellers". If the posting has been closed select "Closed".
    How do I get the weekly newsletter?
    When you sign up, you are automatically signed up for our weekly newsletter of all new listings from that week! To unsubscribe follow these steps
    What Cities and Universities do you cover?
    We cover these universities:
    • McGill University
    • McMaster University
    • University of Alberta
    • University of British Columbia - Vancouver
    • University of Calgary
    • University of Guelph
    • University of Ottawa
    • University of Toronto - St. George
    • University of Waterloo
    • Western University
    • Wilfrid Laurier University
    We cover these cities:
    • Calgary
    • Edmonton
    • Guelph
    • Hamilton
    • London
    • Montreal
    • Ottawa
    • Toronto
    • Vancouver
    • Waterloo